Britain's competition watchdog has slammed London's Heathrow and Gatwick airports for their level of service to passengers, particularly their failing to manage queues, and called for service regulations to be tightened.
Britain's Civil Aviation Authority (CAA) said today that, in response to criticisms made by the Competition Commission, it would now work on proposals to improve service.
"The Commission has found that Heathrow and Gatwick airports, in failing to manage security queuing and queue times to avoid unacceptable delays to passengers, crew and flights, have acted against the public interest," the CAA said in a statement.
"The Commission proposes that these effects can be remedied through a broadening and strengthening of existing service quality regulations."
Heathrow and Gatwick airports are run by BAA, a unit of Spanish construction group Ferrovial.
