Dunnes Stores will have to introduce improved training for staff if the company is to modernise its operations, according to a new booklet produced by the shop workers union MANDATE.

The booklet, Dunnes at the Crossroads, claims that annual staff turnover at the company, which employs about 10,000 people, is 50 per cent which it says is much higher than the industry average. Less than 10 per cent of non management staff are full time, according to the booklet.